FAQ
Frequently asked questions
Your concerns are important to us. If you cannot find the answer to your question, please do not hesitate to contact us directly.
General
How are you different from other refineries?
Thanks to our extensive store network, we offer the best possible customer service through direct delivery to our stores. In addition, philoro covers the entire value chain, from recycling to production and trading.
What products does philoro MELTING & REFINING offer?
Due philoro MELTING&REFINING offers granules, semi-finished products, bars, and investment coins. In our branches, we offer bars and investment coins from LBMA-certified manufacturers for purchase and sale.
Advantages & Recycling
What are the advantages of working with philoro MELTING & REFINING?
- Our customers receive bars, coins, granules, and semi-finished products for their delivered scrap metal.
- We transfer money to your account several times a day.
- Flexible delivery options in all stores.
- Our GOLDWERK in Korneuburg, not far from Vienna. This is the largest and most modern refinery in Austria.
What services does philoro MELTING & REFINING offer in the field of precious metals recycling?
- Environmentally friendly processing of scrap metal.
- Production of high-quality granules and bars.
How is philoro MELTING & REFINING committed to sustainability?
The concept of sustainability is firmly anchored in our corporate philosophy. Each bar is delivered with a certificate that guarantees its authenticity, origin, and quality. Our GOLDWERK, for example, obtains its energy from green electricity generated by our photovoltaic system. A closed water system ensures that no substances produced during production escape to the outside.
Numerous awards and successful ISO 9001 certification attest to the company’s high quality standards.
All manufacturers who produce philoro bars comply with the LBMA Responsible Sourcing Program.
The Process
How can I deliver scrap metal to philoro MELTING & REFINING?
- Collection by secure logistics
- Delivery to one of our stores
- Personal delivery to GOLDWERK, by appointment
How is my scrap metal analyzed?
Your scrap metal is analyzed using state-of-the-art chemical documentation.
How long does it take to receive payment for my scrap metal?
Standard goods are analyzed and paid for within a week. Upon personal consultation, custom-made products or special cases may take a little longer.
Service
What products are included in philoro's MELTING & REFINING range of semi-finished products?
Our semi-finished products are available in gold, silver, and common alloys. This includes sheets, wires, tubes, solders, and blanks. Special requests are welcome.
Are there any costs for delivering my melted goods?
The refining fees depend on the material delivered.
How can I arrange a consultation appointment?
To arrange a consultation appointment, please use our online contact form.
You can also send your request by email to Mr. Barany: [email protected] or by phone at +436601225749.
We will be happy to provide you with a non-binding quote.