Informations about COVID-19

Update: 8. February 2021

Dear customers,

our stores are open again since February 8th. Click & Collect of your goods in the stores and cash payment are also possible again!

Please note that it is mandatory to wear an FFP2 mask when entering the stores.

Furthermore, our stores may only be entered by a certain number of customers at the same time:

• Vienna: 2 customers
• Salzburg: 1 customer
• Graz: 2 customers
• Innsbruck: 2 customers

We strive to organize a smooth and fast process.

We are looking forward to your visit!

Our opening times remain as usual. You can find these on the respective store website.

You can also continue to order in the philoro webshop. Delivery by Österreichische Post AG will be carried out as usual.

However, there may be delivery delays beyond our control and delays in processing inquiries and orders. We ask for your understanding and will endeavor to process your inquiries as quickly as possible.

Stay healthy!

Your philoro team.

FAQs about online orders with shipping

We have put together the most important questions and answers about the further process of your precious metal purchase for you.

I have placed an order for a store pickup. Can I have this sent to me?

Yes. Shipping costs are incurred, you can find them here: shipping costs.

Send a request to info@philoro.com, we will send you a revised order confirmation including shipping costs for transfer by email. After receipt of payment, your delivery will be dispatched.

What applies to my online order with shipping?

These are possible as usual.

When will my order be shipped?

Due to the high volume of orders, short-term shipping is unfortunately not possible. However, our logistics department endeavors to dispatch all orders as quickly as possible.

Where does philoro deliver to?

Deliveries are carried out within Austria.

Is shipping insured?

Yes. Orders that are sent by us are fully insured.

Can I buy products that are not listed on the website?

No. It is not possible to buy products that are not listed on our website.

Can I cancel my order?

No. There is no right of withdrawal for accepted orders. This is stated in the cancellation policy, which you took note of in the ordering process.

What delivery times can I expect?

We always endeavor to process your orders and sales as quickly as possible. However, there may be delivery delays beyond our control and delays in the processing of inquiries and orders. We ask for your understanding and patience.

Please also note the expected delivery times of your desired items when placing your order.

Who can I contact if I have further questions?

You can contact us at any time with your request by email (info@philoro.com) or phone (+43 (1) 997 14 72). You can also use our contact form to contact us. We will answer your message as soon as possible.