Informations about COVID-19

Update: December 13, 2021

Dear customers,

we look forward to welcoming you again at philoro!

The following regulations apply in the philoro branches with immediate effect:

• The general obligation to wear FFP2 masks in our stores applies.
• The 2-G status (vaccinated or recovered) applies to the purchase of precious metals in our stores.
• Click & Collect is only required to wear an FFP2 mask.

Further information can be found on the website of the Federal Ministry for Social Affairs, Health, Care and Consumer Protection.

We are looking forward to your visit.

Stay healthy!

Your philoro team.

FAQs about online orders with shipping

We have put together the most important questions and answers about the further process of your precious metal purchase for you.

I have placed an order for a store pickup. Can I have this sent to me?

Yes. Shipping costs are incurred, you can find them here: shipping costs.

Send a request to info@philoro.com, we will send you a revised order confirmation including shipping costs for transfer by email. After receipt of payment, your delivery will be dispatched.

What applies to my online order with shipping?

These are possible as usual.

When will my order be shipped?

Due to the high volume of orders, short-term shipping is unfortunately not possible. However, our logistics department endeavors to dispatch all orders as quickly as possible.

Where does philoro deliver to?

Deliveries are carried out within Austria.

Is shipping insured?

Yes. Orders that are sent by us are fully insured.

Can I buy products that are not listed on the website?

No. It is not possible to buy products that are not listed on our website.

Can I cancel my order?

No. There is no right of withdrawal for accepted orders. This is stated in the cancellation policy, which you took note of in the ordering process.

What delivery times can I expect?

We always endeavor to process your orders and sales as quickly as possible. However, there may be delivery delays beyond our control and delays in the processing of inquiries and orders. We ask for your understanding and patience.

Please also note the expected delivery times of your desired items when placing your order.

Who can I contact if I have further questions?

You can contact us at any time with your request by email (info@philoro.com) or phone (+43 (1) 997 14 72). You can also use our contact form to contact us. We will answer your message as soon as possible.